الشحن
🚚 Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is processed, it will be shipped immediately.
2. Shipping Time & Delivery Estimates
United Arab Emirates (UAE):
- Estimated delivery time: 3–7 business days
International Shipping:
- Estimated delivery time: 7–15 business days
Please note: Delivery times may vary depending on your location and external factors such as customs delays or courier issues.
3. Shipping Costs
- Free Shipping may be offered on selected products or promotions
- Otherwise, shipping charges will be calculated at checkout based on your location
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment in real-time.
5. Delays & Issues
While we strive to deliver your order on time, delays may occur due to:
- High demand periods
- Customs clearance
- Courier delays
If your order is delayed beyond the expected timeframe, please contact our support team.
6. Incorrect Address
Please ensure that your shipping address is correct before placing your order.
We are not responsible for orders delivered to incorrect addresses provided by customers.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they are marked as delivered by the courier.
However, we will assist you in contacting the shipping carrier if needed.
8. Split Shipments
In some cases, your order may be shipped in multiple packages if items are sourced from different warehouses.
9. Contact Us
If you have any questions regarding shipping, feel free to contact us:
📧 Email: hello@olive-uae.com
📞 Phone: +971-502118955